What is a pre-authorisation?
A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account.
How much is a pre-authorisation?
The amount that we pre-authorise will depend on the amount of nights that you stay e.g. If you are staying for 3 nights at £100 per night, we would pre-authorise your card for £300.00 plus £50.00 extra for every night you are staying to cover any incidentals.
When is the card pre-authorised?
All credit or debit cards are pre-authorised on check in. Why is the credit card pre-authorised? When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.
Who is responsible for the pre-authorisation procedure?
Our reservations team are responsible for the maintenance and management of the pre-authorisation process. Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted on [email protected].
When does the pre-authorisation get released from the credit card?
This varies dependent on your individual credit/debit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or method of payment we will cancel the pre-authorisation and this could take a few working days to clear in your account.
A look back on our June #CountryCreatures Chef Series with @rosechalalai. A summer evening to remember with beautiful Thai flavours cooked over fire. We`re back again in Autumn with @margotehenderson joining us at the pass! Limited availability, bookings via the link in our bio 🌿 #DoubleRedDuke #ChefSeries
Danny gracing the terrace before the afternoon revelry begins @masonsarmsclanfield ☀️ #CountryCreatures #TheCotswolda
The inaugural classic from the Côte Citron Country Creatures Cricket Club, otherwise known as the Six Cs, took place last Friday beneath a blazing Oxfordshire sun. A competitive day (in spirit, if not in skill) saw some of the country’s finest chefs and critics trade kitchen tools for cricket bats. While the gameplay wasn’t exactly textbook, the rosé flowed, the @cote__citron beers were cold, and the company more than made up for it! A big thank you to all who participated 🏏🌿 #CountryCreatures #CôteCitron